Refund policy
StudyTools, a trading name operated by Aaleyah Julius as a sole proprietor in South Africa, offers a 30-day money-back guarantee on Premium subscriptions. If Premium is not right for you, you can request a full refund of your most recent payment within 30 days of the date of that order. You can also reach us at studytoolsupport@gmail.com.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. To request a refund:
- Visit paddle.net and enter the email address you used at checkout, or find the order confirmation email from Paddle, or
- Contact us through the contact page and we will start the refund for you.
You do not need to give a reason. Refunds are returned to the original payment method and usually appear within 5–10 business days, depending on your bank.
Cancelling your subscription
Premium is a monthly subscription. You can cancel at any time from Manage billing on the Premium page. Cancelling stops future payments and you keep the Premium limits until the end of the period you have already paid for, after which your account returns to the Free plan. Free tools remain free and unlimited either way.
After a refund
When a payment is refunded, your account returns to the Free plan. Your documents, notes, flashcards and study history stay in your account and remain accessible under the Free plan limits.
Failed payments
If a renewal payment fails, Paddle retries it over a few days and we keep your Premium access during that time. If the payment cannot be collected, the subscription ends and your account returns to the Free plan. You will never be charged for a period you did not have access to.
Questions
For anything about billing, get in touch via the contact page. Also see our terms of use and privacy policy.